If you are unsatisfied with your shipment, please contact us immediately. No returns after 14 days from shipping date
All returns are subject to 25% restocking fee(can be more depending on the manufacturer) plus costs for shipping and return. We do not accept return item(s) without prior return authorization and a copy of the invoice. All merchandise must be in its original packaging and do not accept the item that has been used, removed from retail packaging, or by manufacturers determination could not be resold as new. If delivered damaged, must be reported to the carrier within fourteen (14) days of delivery. Please make sure to note damaged on both the driver copy and your copy and have the driver sign both copies. If concealed damages are found, keep the package, take digital photographs of damaged products or items and call the carrier for an inspection report. Do not refuse or return damaged merchandise to HM Store Fixture. If items are out of stock, we will back order unless otherwise requested not to. Separate shipping charges will be applied per each shipment. For HMfixture.com's restaurant furnitures, manufacturers do not allow returns because the furniture is manufactured for you with your color and material selections. Once an order is placed with the manufacturer you are liable for the cost of the furniture, any accessories, shipping and other costs as indicated on our quote to you. Due to variations in display of colors and textures by computer screens, we encourage you to request a sample of finishes if you are matching existing colors or demand a close match in material finish. Returns due to color selection are not allowed. Some material and color selections require an extended lead time by the manufacturer, frequently in the 4-12 week range though not guaranteed. Please obtain an estimate of delivery date for furniture from us. In order to keep our prices the lowest in the market for all customers, we pass along the manufacturer terms and conditions including any shipping costs to customers for special order items. We value your business and hope you appreciate our policy that protects you from costs incurred by other customers since we do not spread those costs across all of our products and customers. We appreciate your loyalty to our company and conduct business only with the above terms and conditions. After our receipt of this document and payment arrangements, your order will be processed and sent to you as soon as possible. Thank you for your support and your business.
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